About two months ago I was asked what I think is the worst interview question ever.
“Describe a time when you went above and beyond.”
Really? In customer/donor relations going above and beyond is what I do every day. I want each donor, volunteer, event attendee, committee member, and staff person to feel as though I have given them great service – what they service. Service that they deserve. So what would be above and beyond that?
I was completely stumped. I came up with something about working every angle possible to ensure we had enough wine for our event when one distributor couldn’t fulfill the entire donation commitment. But that’s not above and beyond, that’s making sure my event went off without a hitch. I used to do a few extra personalized mailings to thank and recruit blood donors, but I don’t think that’s above and beyond either.
It’s just doing a good job, and taking pride in my work. Perhaps that’s not so easy to find nowadays.